
Select your seat
Pick your favourite seat along the aisle, by the window or in a row with extended leg room.
Pick your favourite seat along the aisle, by the window or in a row with extended leg room.
For Christmas, a birthday or wedding present. To a mother, brother or best friend. You can never go wrong with the gift of a flight.
If you are a travel agency, we offer you a possibility to make reservations using our online booking system. Here you get a commission. All you have to do is to send us an email This email address is being protected from spambots. You need JavaScript enabled to view it. with your agency details (name, address, phone and email). We will then send you your log in details. You can make reservations by clicking the Book Online below.
In order to reduce the costs related to abusive reservation practices Smartwings has previously published a formal GDS/CRS booking policy, which is fully in line with IATA Travel Agent’s Handbook and all industry standards, and is aimed at cost reduction.
Please note that Smartwings is charged significantly by respective GDS/CRS for each segment booked by travel agency. Therefore un-ticketed segments and non-standard agencies behavior may result in significant loss for the airline.
This Policy is not intended to affect the services and distribution levels provided by Smartwings to their Travel Partners and will only target practices that are clearly abusive and/or have negative impact on the airline’s inventory as well as to customers in some cases. Smartwings are closely monitoring the reservation procedures of their partners and will address behavior that is not in line with this Policy.
The Policy is obligatory for all GDS/CRS subscribers that in any way have the ability to access Smartwings’ Booking Content. The Travel Partner has to ensure that all of its employees and contractors are familiar with this Policy including all of its future updates.
Smartwings reserve the right to anytime change the scope and any fees mentioned in this Policy. Travel Partners will be informed of any change 30 days in advance. Up to date version can be found on Smartwings website www.smartwings.com.
Smartwings reserve the right to charge the Travel Partner and Travel Partner agrees to pay for any actions which are not in line with this Policy at the rates specified further in this document (please see section “Fees and Penalties”). Frequent violations of this Policy and/or failure to pay any outstanding fee(s) may result in a loss of access to Smartwings’s Booking Content. Travel Partner must pay any amounts owed to Smartwings in accordance with the terms of this Policy accrued prior to the date of termination.
For general guidelines on how to properly work with Passive Segments, Inactive Segments, Waitlisted Segments, Fake Names, usage of correct RBDs, Duplicate Bookings, Queues and other reservation procedures please refer to IATA Travel Agent’s Handbook – Code of Reservations Ethics, and IATA Resolution 830a – Consequences of violation of Ticketing and Reservation procedures.
Finally, Smartwings would like to thank all their Partners for cooperation and understanding.
Sincerely,
Smartwings
Smartwings reserves the right to hold the agent responsible and liable for losses and damages to violation of IATA/Smartwings Reservation and Ticketing Policy.
1. Smartwings reserve the right to use BSP link to issue ADM(s)
2. Smartwings will send the ADM(s) to Travel Partner on monthly basis
3. Travel Partner may argue with the issued ADM(s) by sending formal dispute within 15 days of debit memo date (as per BSP Guideline)
4. Smartwings will revert accordingly within 60 days from receiving the dispute (as per BSP Guideline)
Policy Violation |
Charges |
Speculative/Fictitious Bookings, Administrative Bookings, Duplicate Bookings. |
5 EUR per pax per segment + 25 EUR administration fee per ADM |
Other types of Reservation and Ticketing Policy violation |
5 EUR per pax per segment + 25 EUR administration fee per ADM. Charge is adequately increased by the potential loss of fare. |
Baggage Allowance – Higher allowance applied |
Extra baggage charges per direction |
Baggage Allowance – Missing |
40 EUR per direction |
The carrier may also specify other limits and conditions, depending on the availability of flights or with regard to exposed dates.
I am familiar with the group terms and conditions and the general terms and conditions and I agree with them.
Based on your submitted form and in the event of vacancies on the plane, you will receive a quotation without the guarantee of any vacancies. Otherwise, you will receive a rejection email.