A complete list of forbidden items and substances can be found here.
Baggage weight and count included in the fare may vary pursuant to the price package:
Read moreIf your flight is a part of a holiday package from travel agency, please contact the agency to pre-book the above mentioned services. Pricelist of your tour operator will be applied. There may also be different checked baggage allowance applied on you.
We may be forced to deny the carriage due to capacity or operational reasons.
Baggage over 23 kg (Economy Class), oversize baggage (length of one side over 150 cm, sum of three sides over 250 cm), sports equipments, guns, living animals. The carriage of overweight baggage may be purchased on booking the ticket online or in My bookings. The carriage of other items has to be purchased via Contact Form.
If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied. There may also be different checked baggage allowance applied on you.
The carriage of the above-mentioned items has to be purchased at least 24 hours (for overweight) or 48 hours (other items) before departure and may be denied for capacity reasons.
Liquids carried on board must be in a container of no more than 100 ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre.
The carriage of liquids in checked-in baggage is not recommended and we do not accept liability for any damage they may cause.
For complete list, click here.
Yes, but we do not accept liability for any damages. Expensive arts or musical instruments should be carried on extra seat that may be purchased via phone.
The price is equal to passenger ticket price without the airport taxes. Maximum dimensions of item carried on extra seat is 42x41x120 cm.
If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied.
Yes, baggage insurance is offered by numerous insurance companies, but it is recommended to pay special attention to the insurance conditions.
Please contact our handling office immediately upon arrival to fill in the Damage Report that you need to keep along with your baggage tag and boarding pass. The compensation may be requested via our online claim form.
Further information may be found in the Baggage Claim document.
Please contact our handling office immediately upon arrival to fill in the Property Irregularity Report (PIR) that you need to keep along with your baggage tag and boarding pass.
If the baggage is delayed for more than 24 hours outside of your country of residence, you may be entitled to reimbursment of necessary purchases. The compensation is provided based on receipts. Only essential purchases will be reimbursed (toiletries, underwear, clothing in the case of a longer delay etc.) up to the amount not exceeding 40 EUR per day of baggage delay (the first 24 hours of delay are not included) and up to the maximum amount not exceeding 250 EUR. Purchases of non-essential items (decorative cosmetics, luxury goods etc.) will not be reimbursed. You can request the compensation via our online claim form.
You can check your delayed baggage status online using the World Tracer application in combination with your case reference number, specified in your Property Irregularity Report (PIR) – e.g. PRGQS12345, received at the Baggage Claim desk at the airport when you reported your baggage to be missing.“
If the baggage is not found within 4 weeks, it is considered lost.
Further information may be found in the Baggage Claim document.
Please contact our handling agent office immediately upon arrival to fill in the Damage Report that you need to keep along with your baggage tag and boarding pass. The compensation may be requested via our online claim form. Further information may be found in the Baggage Claim document.
You can check your delayed baggage status online using the World Tracer application in combination with your case reference number, specified in your Property Irregularity Report (PIR) – e.g. PRGQS12345, received at the Baggage Claim desk at the airport when you reported your baggage to be missing.
